Identifying the 'True' Root Cause - Masterclass
Develop the right solutions by ensuring you identify the 'true' root cause!
About this Course
This course will teach you how to make sure that you can identify a problem at its source, therefore ensuring that when you develop solutions, those solutions fix the problem permanently!
Too often we put solutions in place that simply address a symptom that surfaces within the process, the solution then simply acts like a band-aid and the problem is sure to return or, more often, simply surface elsewhere in the process. Worst case scenario, if you are unfortunate, you may hide a problem from sight and it will surface at the end customer!
DURATION: 1 day
What topics are covered?
- Brainstorming Techniques
- Affinity Diagrams
- Fishbone Diagrams
- 5 Whys and Tree Diagrams
- Pareto and FMEA
Who should attend?
Any employee within the business who will have responsibility for leading or participating in change activity.
What are the outcomes?
By the end of this course you will understand how to:
- Identify the ‘true’ root cause(s) to issues affecting your processes
- Quantify the real impact of those causes, allowing for prioritisation of solution development
What is included?
Practical 'hands on' Training
We believe that people learn best by doing!
It is only when you apply your learning to real-world scenarios that important questions begin to surface. That is why 80% of our class time is focused on practical application of the tools & techniques. This allows for continuous Q&A throughout and ensures that teachings are properly embedded.
We provide ‘theory’ material for post training support and easy education of other team members via our on-line reference library ensuring leaders have access to all of the latest updates, and we actively encourage you to share your new found knowledge with your teams!
Training during COVID-19
We are closely following the Scottish government's guidelines for working safely and responsibly as we continue to provide our training and coaching services to both existing and new clients.
What we teach has not changed. However, to ensure the safety and well-being of both our clients and trainers we have had to adapt 'how' we teach.
This change currently impacts our public training offering where the risk of any possible transmission of the virus could be higher. It is for this reason that we have temporarily suspended all of our public training courses.
Instead, we are focusing on company exclusive in-house training and would request that you contact us directly to discuss your specific training options during this time. This way we can ensure that we follow strict guidelines and remain COVID-19 secure, protecting all parties involved.
Delivery of any training will be dependent on the suitability of the business premises, and our ability to confidently demonstrate adherence to the Scottish government's guidelines for safe and responsible practices, including physical distancing.
This does, however, mean that in some circumstances we may not be able to provide you with face to face training at this time.
If this is the case, then we can still offer support to you virtually, if appropriate, until such a time that restrictions are lifted, and we can resume standard face to face training again.