Process Mapping - Masterclass
Learn to map your business processes, identify ownership and establish baseline performance metrics to provide the foundations for successful change!
About this Course
This course will teach you to clearly identify the process detail and understand what really happens in the business.
This is the first step in your improvement journey and will allow you to move on to detect and quantify the impact of process constraints and wasteful activity, in order to prioritize and target the right opportunities for improvement.
DURATION: 1 day
What topics are covered?
- Value Stream Mapping
- Activity and Deployment Flowcharts
- RACI charts (ownership models)
- SIPOC charts
Who should attend?
Any employee within the business who will have responsibility for leading or participating in change activity.
What are the outcomes?
By the end of this course you will understand how to:
- Lead teams to successfully map current state processes
- Create ownership models for the business
- Gather base performance metrics
What is included?
Practical 'hands on' Training
We believe that people learn best by doing!
It is only when you apply your learning to real-world scenarios that important questions begin to surface. That is why 80% of our class time is focused on practical application of the tools & techniques. This allows for continuous Q&A throughout and ensures that teachings are properly embedded.
We provide ‘theory’ material for post training support and easy education of other team members via our on-line reference library ensuring leaders have access to all of the latest updates, and we actively encourage you to share your new found knowledge with your teams!
Training during COVID-19
We are closely following the Scottish government's guidelines for working safely and responsibly as we continue to provide our training and coaching services to both existing and new clients.
What we teach has not changed. However, to ensure the safety and well-being of both our clients and trainers we have had to adapt 'how' we teach.
This change currently impacts our public training offering where the risk of any possible transmission of the virus could be higher. It is for this reason that we have temporarily suspended all of our public training courses.
Instead, we are focusing on company exclusive in-house training and would request that you contact us directly to discuss your specific training options during this time. This way we can ensure that we follow strict guidelines and remain COVID-19 secure, protecting all parties involved.
Delivery of any training will be dependent on the suitability of the business premises, and our ability to confidently demonstrate adherence to the Scottish government's guidelines for safe and responsible practices, including physical distancing.
This does, however, mean that in some circumstances we may not be able to provide you with face to face training at this time.
If this is the case, then we can still offer support to you virtually, if appropriate, until such a time that restrictions are lifted, and we can resume standard face to face training again.