As we grow our business, our department and team leaders can often get stuck in a reactive cycle of fire-fighting. Our most experienced and capable people constantly tied up in solving problems, whilst our teams plod through their heavy workload.

What if there was another way? What if we could harness the problem solving capability of our entire workforce, could we actually prevent issues happening in the first place? What would that do for our bottom line? How would that make our people feel? How would it make our leaders feel?

Often when you start a cultural change journey where your intention is to genuinely engage, educate and empower all of your people to help drive success, your current ‘hero’s’ can start to worry.

They may think that they are losing a skill (fire-fighting) that currently sets them apart from others. A skill that is recognised as value add, and often rewarded, by their own leadership!

We have to ensure we support these business leaders as they learn new skills and begin the switch from ‘reactive fire-fighters’ to ‘proactive coaches’.

Let’s start to reward business leaders for growing talent across the business, and for helping their teams reach their full potential!