Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, MaxCap Consultants Ltd.
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a user’s computer or device.
Key principles of GDPR:
What personal data do we collect?
MaxCap collects, uses and is responsible for the data it collects about you. This makes us the controller of this data for the purposes of the General Data Protection Regulation and the Data Protection Act 2018.
When you apply for registration as a trainee/delegate at one of our training courses or you complete a contact form to discuss consultancy work, we collect some or all of the following data when you enter it into our online booking form or via our general contact form:
- Your name;
- Your job title;
- Your employer’s name and address;
- Your telephone number and preferred e-mail address.
Use of our Website will involve Cookies; small text files placed on your computer or mobile telephone which allow us to recognise you and your preferred settings; improve the speed/security of the Website; allow you to “share” pages with social networks and improve the efficiency of our marketing.
Cookies save you from re-entering information on return visits to the Website. That data is recorded locally on your computer. Most browsers can be programmed to reject, or warn you before downloading cookies: information regarding this may be found in your browser’s ‘Help’ facility.
We have a policy on the limits to which Cookies can be used for any purpose without your specific permission: see About Our Cookies
What are we using your data for?
We use your personal data only for the supply of training courses, engaging in consultancy services and for improving our Website. By “clicking” your consent at the end of the booking process or on submission of a contact form on the Website you agree to the collection and use of your data in accordance with this Policy.
We may need to pass some of the data we collect to third parties known as “Sharing Parties”, the reasons are clarified below: –
- for administrative purposes: conference venues and Trainers will need to receive some of your basic personal data (name, contact number) so that we can organise and run our training services efficiently.
- for tax and accounting purposes: basic customer data may be required by HM Revenue & Customs so that we can comply with the tax laws and regulations of this country.
- for regulatory compliance purposes: basic customer data may be required by the Information Commissioner’s Office, “the ICO” in order to test our compliance with the Regulations.
- for public protection purposes: we may be required to share data with the National Crime Agency or the Police in order to comply with the anti-money laundering and anti-terrorism laws of this country.
- for business marketing purposes: we may share some anonymised personal data with our website-host in order to monitor how customers are using our Website, and in order to send/receive e-mails.
Sharing Parties are not allowed to use your shared personal data for their own purposes or to pass on or sell your data without your permission.
In the case of the ICO there is always the risk that in the course of executing their public duties some of your data may lawfully be disclosed by them for the purpose of any civil or criminal proceedings. This form of disclosure would be permitted as a matter of law, without our consent or yours.
Your individual rights
In accordance to the needs of HMRC and the ICO we will keep your data for a period of six years, unless you request that we delete it.
Under the GDPR you are granted the following rights;
- the right to be informed of what data we hold and what we do with it;
- the right of access to a copy of your data held by us;
- the right to rectification of any data errors;
- the right to erasure of your data;
- the right to restrict processing of your data;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR rules;
- we do not charge a fee
- we will respond within one month
- we allow requests via email
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
The security of your Personal Information is important to us however you must remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Like many site operators, we also collect information that your browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Log Data is not stored by us for use in connection with any other purpose than helping us to improve the design and layout of our Website.
This kind of information does not typically include any other data which could properly be described as “personal”; but you have to the right to ask us to provide you with a copy of any and all personal data about you which we hold.
Email marketing messages & subscription
Under the GDPR we only collect certain data about you, as detailed in the “What personal data do we collect?” section above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. Users can subscribe through an online automated process where they have given their explicit permission. We also provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences on the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Policy & Usage
There may be instances where our website features social media sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.